How do I create an A9Win account?

Visit a9win.app and click Register. Fill in your details, verify your mobile number, and your account will be ready in minutes. You must be 21 years or older to register.

What payment methods does A9Win accept?

A9Win accepts GCash, PayMaya, BPI, BDO, and Metrobank for both deposits and withdrawals in Philippine Peso.

How long do A9Win withdrawals take?

Most A9Win withdrawals are processed within a few hours. GCash and PayMaya transfers are typically the fastest.

Is A9Win available on mobile?

Yes. A9Win has a dedicated mobile app available for Android and iOS. You can also play directly in your mobile browser without downloading anything.

What is the minimum age to play on A9Win?

You must be at least 21 years old to register and play on A9Win, in accordance with Philippine gambling regulations.

A9Win FAQ – Frequently Asked Questions Philippines

Account

Creating an a9win account takes less than five minutes. Head to a9win.app/register, fill in your name, mobile number, and preferred password, then verify your number via OTP. Once verified, your account is active and ready to use. You must be at least 21 years old to register — this is a requirement under Philippine gambling regulations. A9win reserves the right to request valid government-issued ID to confirm your age and identity at any time.

On the login page, click the "Forgot Password" link. Enter the mobile number linked to your a9win account and you'll receive an OTP to reset your password. If you no longer have access to that number, contact a9win support directly — our team is available 24/7 to help you recover your account securely.

Identity verification (KYC) is a standard requirement for licensed online gaming platforms in the Philippines. A9win may ask you to submit a valid government-issued ID — such as a PhilSys ID, passport, driver's license, or SSS/UMID card — to confirm your identity and age before processing larger withdrawals. This protects both you and the platform from fraud. Verification is typically completed within 24 hours once documents are submitted.

Yes. If you wish to close your a9win account, contact our support team and request account deactivation. Any remaining balance will be withdrawn to your registered payment method before closure. If you are closing your account for responsible gaming reasons, we strongly encourage you to explore our self-exclusion tools first — visit the Responsible Gaming page for more information. A9win takes player wellbeing seriously.

Deposits

A9win supports the most popular payment methods used by Filipino players:

GCash — fastest option, near-instant deposits
PayMaya (Maya) — quick and widely used
BPI Online Banking
BDO Online Banking
Metrobank Online Banking

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for Filipino players depositing in PHP.

The minimum deposit on a9win is ₱50. This low entry point makes a9win accessible to players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification.

Most deposits are credited instantly. If your deposit hasn't appeared after 15 minutes, try the following:

Refresh your a9win account balance
Check your GCash or bank app to confirm the transaction was completed on your end
Take a screenshot of the transaction confirmation
Contact a9win support with your transaction reference number

Our support team is available 24/7 and will resolve pending deposit issues as quickly as possible.

Withdrawals

A9win processes most withdrawals within 1 to 3 hours. GCash and PayMaya transfers are typically the fastest — many players in the Philippines receive their winnings within the hour. Bank transfers to BPI, BDO, and Metrobank may take slightly longer depending on banking hours. Withdrawals submitted during peak hours or requiring additional verification may take up to 24 hours.

The minimum withdrawal on a9win is ₱100. There is no upper limit for standard verified accounts. If you are withdrawing a large amount for the first time, a9win may request identity verification documents before processing — this is a standard security measure to protect your funds.

Common reasons for a delayed or rejected withdrawal include:

Incomplete identity verification (KYC not yet submitted or approved)
Active bonus wagering requirements not yet met
Withdrawal amount below the ₱100 minimum
Mismatch between account name and registered payment method name
Suspected fraudulent activity triggering a security review

If your withdrawal was rejected and none of the above apply, contact a9win support with your withdrawal reference number for a full explanation.

Games

Aviator is a crash-style game where a multiplier starts at 1x and climbs upward. Your job is to cash out before the plane flies away — if you don't cash out in time, you lose your bet. The longer you hold, the higher the potential multiplier, but the risk increases with every second. You can set an auto cash-out target or go manual. Each round is determined by a provably fair algorithm, so no round outcome can be predicted or manipulated.

Ezugi Live on a9win offers a full suite of live dealer games streamed in HD 24/7. Available titles include:

Live Baccarat — multiple tables, the most popular live game among Filipino players
Live Roulette — European and other variants
Live Blackjack — classic 21 with real cards and real dealers
Additional live table games added regularly

All Ezugi Live tables are accessible from both desktop and mobile browsers, as well as the a9win app.

All non-live games on a9win — including slots, Fortune Snake, Diving, and Fortune Horse — use certified Random Number Generator (RNG) technology. This means every spin, every round, and every outcome is generated independently and cannot be influenced by previous results or by a9win. The RNG is regularly audited to ensure compliance with fair gaming standards. Live casino games use physical cards and wheels operated by real dealers, adding another layer of transparency.

A9win offers three unique arcade-style games alongside the standard casino titles:

Fortune Snake — guide the snake to collect multipliers and cash out before hitting the walls. Quick rounds, real ₱ prizes.
Diving — an underwater treasure hunt where you dive deeper for bigger rewards. The deeper you go, the higher the risk and reward.
Fortune Horse — virtual horse racing with fast rounds. Pick your horse, place your bet, and watch the race in real time.

These games are especially popular among younger Filipino players looking for something beyond traditional casino formats.

Bonuses

A9win offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the registration page and in your account dashboard after signing up. Welcome bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before it can be withdrawn as cash. Always read the bonus terms carefully before claiming.

Wagering requirements (also called rollover or turnover) specify how many times you need to bet your bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms in your a9win account for exact details.

Yes. A9win runs regular promotions for existing players including:

Reload bonuses — bonus credits on subsequent deposits
Cashback deals — a percentage of losses returned as bonus credits
Game-specific promotions — special offers tied to Aviator, slots, or live casino events
Referral bonuses — earn rewards when you invite friends from Manila, Cebu, Davao, or anywhere in the Philippines

Check your a9win account dashboard or enable push notifications on the a9win app to stay updated on the latest promos.

Mobile & App

The a9win app is available for both Android and iOS devices. Visit the A9Win App page for download instructions. On Android, you may need to allow installation from unknown sources in your device settings. On iOS, follow the installation prompt from the app page. The app is free to download and gives you faster load times, push notifications for bonuses, and seamless GCash deposits — all optimized for Filipino mobile users.

Yes. A9win is fully playable in any modern mobile browser — Chrome, Safari, Firefox, and others. Simply visit a9win.app on your phone and log in or register. All games, including Aviator, Ezugi Live, and slots, are accessible via mobile browser without any download required. That said, the a9win app offers a smoother experience with faster loading and bonus notifications, so we recommend downloading it if you play regularly.

Slow loading is usually caused by a weak internet connection. Here are some tips:

Switch to a stable WiFi connection if available
Close other apps running in the background
Clear your browser cache or app cache
Try using the a9win app instead of the browser — it's optimized for lower-bandwidth connections
If you're on mobile data, make sure you have sufficient signal (4G/LTE recommended for live casino games)

If the issue persists, contact a9win support and mention your device model and network provider.

Security & Responsible Gaming

A9win uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and never shared with unauthorized third parties. We recommend using a strong, unique password for your a9win account and enabling two-factor authentication (2FA) if available. Never share your login credentials with anyone — a9win staff will never ask for your password.

A9win is committed to promoting safe and responsible gaming. Tools available to players include:

Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
Session time reminders — get notified when you've been playing for an extended period
Self-exclusion — temporarily or permanently block yourself from accessing your a9win account
Reality checks — periodic pop-ups showing your session duration and net balance

If you feel your gambling is becoming a problem, visit our Responsible Gaming page for full details and resources. Remember: gambling is for entertainment only, and you must be 21+ to play.

No. Each player is permitted only one a9win account. Creating multiple accounts is a violation of a9win's Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you accidentally created a duplicate account, contact support immediately to resolve the situation before it affects your ability to play or withdraw.

A9Win FAQ — Your Questions Answered

Built for Filipino Players

We've Got Answers

Join A9Win Today — Philippines' #1 Online Gaming Platform

A9Win FAQ — Your Questions Answered

1How do I create an A9Win account?

2I forgot my password. How do I reset it?

3Why is A9Win asking me to verify my identity?

4Can I close or deactivate my A9Win account?

1What payment methods can I use to deposit on A9Win?

2What is the minimum deposit amount on A9Win?

3My deposit isn't showing in my A9Win account. What should I do?

1How long do A9Win withdrawals take?

2What is the minimum withdrawal amount?

3Why was my withdrawal rejected or delayed?

1How does Aviator work on A9Win?

2What games are available in Ezugi Live?

3Are A9Win games fair? How does the RNG work?

4What are the arcade games on A9Win?

1What welcome bonus does A9Win offer new players?

2What are wagering requirements and how do they work?

3Does A9Win have ongoing promotions beyond the welcome bonus?

1How do I download the A9Win app?

2Can I play A9Win without downloading the app?

3The games are loading slowly on my phone. What can I do?

1Is A9Win safe and secure?

2What responsible gaming tools does A9Win offer?

3Can I have more than one A9Win account?

Built for Filipino Players

We've Got Answers

Join A9Win Today — Philippines' #1 Online Gaming Platform